Returns & Refund Policy

Signed and personalised books ordered on this site are sold and shipped directly by me, Joseph Tito, through JEO Publishing. Checkout runs on Stripe. Books bought from Amazon, Indigo or any other retailer are covered by that retailer’s returns policy, not this one.

Every signed copy is hand-signed, and personalised copies are inscribed with the name you give me at checkout. Once a book has been signed or inscribed it can’t be resold, so those orders are final. That means no refunds, exchanges or cancellations once your order has been signed or shipped.

Please double-check the spelling of any name you want inscribed before you pay. I sign exactly what the order says.

If you change your mind before your copy has been signed or shipped, email info@jeopublishing.com as soon as you can. If I haven’t signed it yet I’ll cancel the order and refund you in full. If it’s already signed or in the post, I can’t.

Pre-orders can be cancelled for a full refund any time before the batch is signed and dispatched.

If your book turns up damaged, or the wrong title or edition arrives, I’ll replace it. No argument, no charge.

Email info@jeopublishing.com within 14 days of delivery with your order number and a photo of the damage and the packaging. I’ll send a replacement, or refund you in full if I’ve run out of copies. You don’t need to post the damaged copy back unless I ask.

Signed copies ship from Canada, and international post can be slow. If your order hasn’t reached you 30 days after dispatch (45 days outside North America), email me and I’ll either resend it or refund you.

I can’t take responsibility for a parcel sent to an address that was entered incorrectly at checkout. If that happens and the parcel comes back to me, I’ll re-send it once you cover the postage.

Approved refunds go back to the card or wallet you paid with, via Stripe. They usually land within 5–10 business days, depending on your bank. Original shipping is included in the refund when the fault was mine.

Free guides, ebooks and downloads are exactly that — free. There is nothing to refund. Paid digital titles bought through Amazon Kindle are handled by Amazon under their own returns policy.

If something has gone wrong with your order, email info@jeopublishing.com. A real person — usually me — reads it. Include your order number and I’ll get back to you within a couple of business days.

You may also want to read the terms of use and the privacy policy.